Frequently Asked Questions
As soon as possible! It is never too early to start looking for your gown. On average it takes alterations 2 months to ensure proper fitting for your special day.
In order to maintain the cleanliness and wear-ability of our gowns, we kindly ask that all our guests remove their outdoor shoes before entering the bridal floor. Slippers and sockets are on hand for your convenience. We also suggest bringing a pair of comfortable slippers from home or a fresh pair of socks to make your experience all the more enjoyable.
Ave 22 Off The Rack does not accept any returns or refunds on any online orders. If you are not satisfied with your item, an exchange or store credit will be provided if the item is returned in the original condition. Click here for more information
Yes, appointments are required to ensure that you receive our undivided attention to help you choose your dream dress.
Depending on your location, regular delivery times can range between 5-15 days. There are expedited shipping options at an additional cost, these options are listed at the time of checkout. Please call us at 416-901-8699 or e-mail email@example.com for more information.
If you are interested in any of the gowns online and want to have a more in-depth visual of the gown before purchase, e-mail us at firstname.lastname@example.org to set up a virtual appointment. If virtual appointments are not possible for you, we can also send you an up-close video and photos of the gown with full details.
These gowns are shown and tried on in our showroom. They have never been used in a wedding or have left the premises.